Retrieving your IT credentials
Before you arrive at Loughborough, all new students need to retrieve their IT credentials (email, username and password).
Access your IT credentials
Before you arrive at Loughborough University London, you will need to access your IT credentials (email, username and password). You will need your IT credentials before you register online.
Your IT credential information will be provided to you when you set up an IT account. You should be able to access your IT credentials approximately six weeks prior to the start date of your programme, and will receive an email with instructions on how to access this information once it becomes available.
IT security
You are responsible for any actions taken using your login details, so it is important to keep your username and password secure. For security reasons we do not recommend writing your password down. If you choose to do so, please do not indicate that the details relate to any University systems. We recommend that you change your password on a regular basis, using the Self Service Reset Password Management at any time.
Protecting your login details
IT security
You are responsible for any actions taken using your login details, so it is important to keep your username and password secure. For security reasons we do not recommend writing your password down. If you choose to do so, please do not indicate that the details relate to any University systems. We recommend that you change your password on a regular basis, using the Self Service Reset Password Management at any time.
Who do I contact if I have a problem?
If you are having problems retrieving your IT credentials using the link above, or you need advice on where to find your application ID, please contact IT Services on +44 (0)1509 222333.
Passwords
Protect your personal information by creating strong passwords for your University and personal accounts to keep them secure. For security reasons we do not recommend writing your password down.
Never reuse your Loughborough email address and password to register for other online services – if any of those other sites are compromised, criminals may then have access to your University IT account.
When creating a new password, it must meet the following:
- 8 characters in length
- NOT contain any personal details
- MUST contain at least three out of the following four:
- Uppercase letters
- Lowercase letters
- Numbers
- Non-Alphanumeric characters (!"£$%^&*)
- Avoid common words and number combinations (e.g. "password"; "1234")
Passwords can be changed by logging on to a University Computer and then pressing CTRL+ALT+DEL and clicking on Change Password.
Why do I need to set up an IT account?
As a new student, you are issued with a Loughborough University username, email address and password. These details will allow you to access all IT Services at Loughborough University London, including the student portal, Learn, the University's computer, library and printing services and much more. By accessing these services, you are agreeing to adhere to the University's Acceptable Use Policy.
If you are having problems retrieving your IT credentials using the link above, or you need advice on where to find your application ID, please contact IT Services on +44 (0)1509 222333.
Once you have retrieved your IT credentials you will be required to setup Multi-Factor Authentication on your mobile device and register online. For more infomation on about online registration, please visit this web page.