Frequently asked questions

As the COVID-19 pandemic evolves we understand you require reassurance, support, and answers to your questions about coming to study at Loughborough University. See our frequently asked questions below for more information.

Self-isolation

What if I am travelling from a country on the UK Government red list?

If you have right of residence in the UK (including those with al student visa and EU/EAA nationals with settled or pre-settled status), you will be allowed to enter the UK.

You will need to book into a Government approved hotel before you travel to the UK – you may be asked for proof of booking and payment when you board the aircraft or when you arrive at the UK border control so keep your confirmation emails easily accessible.

Loughborough University will reimburse the cost of one quarantine per student in the 2021-22 year, up to the value of £2,285, for new undergraduate and postgraduate students who are arriving from their permanent residence in red list countries. Further information on the reimbursement process can be found below.

You will also need to book and take a Covid test 72 hours before departing for the UK. The tests must be negative and the results must be written in English, Spanish or French. Further guidance on the types of acceptable test can be found on the Government website. You must also complete a passenger locator form before you travel to the UK.

What if I am travelling from a country on the UK Government amber list?

Students travelling from amber list countries will be able to self-isolate in their term time accommodation on or off campus in advance of the beginning of the academic year.

The University will be offering discounted COVID-19 tests for days 2 and 8 of the self-isolation period at a cost of £43 per test. The tests, supplied by Randox, can be requested here. A University email account is required to access this form but those without access can make booking requests by emailing our Connect and Protect team. Students will then be sent booking introductions which will include the discount code. Tests for day 2 or 8, purchased using this discount or via the UK Government’s Approved portal need to be purchased before travel to the UK.

The Randox test kits for students living in university-managed accommodation will be delivered to your term time address. The tests will then be collected via Hall’s staff and placed in the Randox drop off box on campus. For students living in private accommodation the Randox test kits would be delivered to the address specified and can be posted back via the Randox drop off box on campus or via a priority postbox. You are permitted to leave your quarantine address to post back the tests on days 2 and 8.

The University will also provide one free of charge Test to Release COVID-19 test on day 5 of the self-isolation period which can be booked here. Subsequent tests would be charged.

Day 5 tests are to be collected from campus, taken on campus and then placed in the drop boxes before returning to your accommodation. Students are allowed permitted to leave self-isolation for this test but must then return to their accommodation. A negative test result will allow students to end their quarantine period at this point with results usually sent via email on either day 6 or day 7.

You will need to book and take a Covid test 72 hours before departing for the UK. The tests must be negative and the results must be written in English, Spanish or French. Further guidance on the types of acceptable test can be found on the Government website. You must also complete a passenger locator form before you travel to the UK.

Are there any exemptions for students arriving from amber list countries who have been fully vaccinated?

If you have been fully vaccinated with a vaccine approved by the bodies listed below you are not required to quarantine but you must take a COVID-19 pre-departure test and you need to take a COVID-19 test on or before day 2 after you arrive in England.

You must have been fully vaccinated under one of the following programmes to qualify:

  • UK vaccination programme, approved by the Medicines and Healthcare products Regulatory Agency (MHRA)
  • UK vaccine programme overseas, approved by the MHRA
  • an approved vaccination programme in Europe or the USA – not all are recognised in England

Please refer to this Government advice to learn more.

What do I need to do if I am travelling from a green list country or am exempt from self-isolation?

There are no self-isolation requirements for those students travelling from green list countries or students who have been fully vaccinated with a UK/EU approved vaccination.

You will only be required to take a COVID-19 test on day 2. A discounted Randox test can be requested here at a cost of £43. Students will then be sent booking introductions which will include the discount code. The test for day 2, purchased using this discount or via the UK Government’s Approved portal need to be purchased before travel to the UK.

The Randox test kit for students living in university-managed accommodation will be delivered to your term time address. The test will then be collected via Hall’s staff and placed in the Randox drop off box on campus. For students living in private accommodation the Randox test kit would be delivered to the address specified and can be posted back via the Randox drop off box on campus or via a priority postbox.

However as with all students arriving back onto campus, you will be required to book an asymptomatic LFD test at the Asymptomatic testing centre on arrival. These can also be booked here.

You will also be required to complete a passenger locator form and take a COVID-19 test in the country you are travelling from 72 hours before travelling to the UK.

Will the University reimburse the cost of quarantining in a Government-approved hotel if I am travelling from a Red List country?

The cost of quarantining in a Government-approved hotel is £2,285. Loughborough University will reimburse the full cost of one quarantine period per student in the 2021-22 year to the value of £2,285, for new undergraduate and postgraduate (taught and research) students who are travelling from their permanent residence in red list countries. This applies to students who are continuing to study with us in October 2021 or January 2022 either at our East Midlands or our London campus.

The reimbursement will be made as a credit against your remaining tuition fees or University-managed accommodation fees. To claim reimbursement you will need to complete this claim form including evidence of your red list hotel quarantine payment confirmation and negative day 8 Covid test. You will be notified of the outcome of your application for reimbursement within 4 weeks of your submission. In some cases we may ask you for further evidence that the costs of quarantine were borne by you. You will be notified if we require any further information.

You must submit your request for reimbursement as soon as possible after your arrival on campus. No reimbursement requests will be accepted after Sunday 6th February 2022.

Additional information for sponsored students

If you have paid your own quarantine cost, but a sponsor is paying your tuition fees, the cost will be credited against any outstanding accommodation charges, if you are in University-managed accommodation.

If you have paid your own quarantine cost, but a sponsor is paying your tuition fees, and you are not in University accommodation, the cost will be reimbursed to you into a UK bank account in your name. In order for us to do you must provide your bank details on the Student Self-Service portal. We cannot make payment to overseas bank accounts or accounts not in your name.

The University will only reimburse quarantine charges directly related to the your quarantine.

Before you travel

How is Loughborough University London supporting students during the COVID-19 pandemic?

We are supporting our students in every possible way, as outlined in our  We also continue to invest heavily in the services available for the health and wellbeing of our students and staff.

What will the student experience be like at Loughborough University London next year?

Loughborough University has put together an overview of what students might expect upon your arrival next academic year.

Can the University support me to obtain my Tier 4 student visa?

The Student Advice and Support Service has online information to help you apply for a tier 4 visa both in the UK and from your home. Our advisers also offer support by email and if necessary appointments can be requested online or by phone.

Where can I find advice on travelling to Loughborough University London?

If you would like advice on the best route to your accommodation or the campus, we can provide a free personalised travel itinerary, with information on the fastest and most efficient transport method to use, and where to purchase tickets. To request a free travel itinerary, please email london-enquiries@lboro.ac.uk and allow 7-10 days for a response.

Do I have to take a COVID-19 test before I travel to the UK?

Yes, the British Government has now announced that all international passengers will have to test negative for Covid-19 before travelling to England. Those who will be arriving into England, including UK nationals, will have to take a test up to 72 hours before leaving the country they are in.

Where will I be self-isolating?

If you have arranged off-campus private accommodation, you will need to contact your landlord or the accommodation provider directly to discuss your options.

For those who are arriving from red list countries you must book a Government approved hotel quarantine room before you travel to the UK. 

 Information for those staying in Unite Stratford One can be found below.

If my parents or family members arrive with me where will they stay?

Parents or family members traveling with students from amber list countries will need to book a room in a local hotel and will be required to self-isolate from this location.

It is currently very difficult to obtain visitor visas for parents or family members traveling with students from red list countries.

Visiting family members from green list countries may wish to explore local hotel options in London. 

When should I arrive if I began studies online in October 2021 and will begin in-person studies in January 2022?

We are offering different ways for international students to start their master’s programme at Loughborough University and Loughborough University London in 2021/22. Options available for your chosen programme are shown here

Can I take a COVID-19 test to reduce my self-isolation period?

If you are travelling from a country listed on the UK Government’s amber list it is possible to reduce the self-isolation period of 10 days to 6-7 days. If you take a COVID test 5 days after arrival in the UK and achieve a negative result, you may immediately end your period of self-isolation.

Loughborough University will be able to offer a free “Test to Release” COVID test which will enable you to leave self-isolation if you post a negative result. You will need to have been in self-isolation in the UK for 5 full days before you can take this test. The test can be booked here.

Self-isolating in Stratford Unite One

Will bedding and other living essentials be provided in my room?

You are required to provide your own essentials. You may wish to bring: pillowcases, sheets, duvet with covers, towels and tea towels, coat hangers, crockery and cutlery, initial groceries. You should also remember to bring items such as UK plug adaptors for your electronic devices.

Am I allowed to leave my room during self-isolation?

If you are self-isolating, you can only leave your accommodation if:

  • you need to take a COVID-19 test
  • you need urgent medical assistance (or your doctor has advised you to get medical assistance)
  • you need access to basic necessities like food and medicines (only in exceptional circumstances where these cannot be delivered to you)
  • you need to access critical public services such as social services and victim support services (only in exceptional circumstances)
  • you need to go to the funeral of a family member of someone you live with
  • you need to visit a dying or critically ill family member or someone you live with
  • you need to fulfil a legal obligation such as participate in legal proceedings
  • there’s an emergency

Will laundrettes be open and available during self-isolation?

This will depend on your accommodation. Please check with your accommodation provider. 

What support is available to me during self-isolation?

Loughborough University London will ensure our student support services, mechanisms for personal contact, and a range of induction activities will be available for students who are self-isolating. A full plan of activity is being developed and details will be provided to self-isolating students.

What if I am living with other students in my accommodation?

If you are living in shared accommodation and are self-isolating or a housemate is self-isolating:

  • Stay in your room where possible.
  • Avoid spending time in the communal areas and/ or keep it to a minimum, like bathrooms and kitchen.
  • Be sure to ventilate the rooms in the property.
  • Do not use the same space at the same time i.e. do not cook at the same time
  • Consider using face coverings when accessing shared areas

 If you or a housemate start experiencing any symptoms, you will need to continue to self-isolate for a further 10 days from the day you experience the symptoms. Please read the Government guidance on self-isolation and please tell the University.

Self-isolating in private accommodation

My accommodation is private – how do I self-isolate?

If you need to self-isolate, and you are living off campus, contact your landlord or letting agent to explain your situation and to discuss self-isolation arrangements. You will need to confirm the weekly cost, agree arrival date and confirm where to collect the keys.

My accommodation will not be available earlier – what can I do?

If your landlord can not accommodate an earlier start date to allow you to self-isolate in the accommodation, you will need to find an alternative place to stay.

The University cannot provide accommodation for this purpose.

Loughborough has a variety of place to stay. You can search for local hotels on the internet. Examples close to our London campus are:

Will bedding and other living essentials be provided during self-isolation?

It is not possible to confirm whether your accommodation provider will be able to supply bedding and other living essentials. Please contact your private accommodation provider to discuss your options.

Will food be provided during self-isolation?

Please contact your accommodation provider for confirmation on whether food will be provided during your period of self-isolation. It is likely that you will be required to purchase your own food deliveries online.

Am I allowed to leave my accommodation during self-isolation?

If you are self-isolating, you can only leave your accommodation if:

  • you need to take a COVID-19 test
  • you need urgent medical assistance (or your doctor has advised you to get medical assistance)
  • you need access to basic necessities like food and medicines (only in exceptional circumstances where these cannot be delivered to you)
  • you need to access critical public services such as social services and victim support services (only in exceptional circumstances)
  • you need to go to the funeral of a family member of someone you live with
  • you need to visit a dying or critically ill family member or someone you live with
  • you need to fulfil a legal obligation such as participate in legal proceedings
  • there’s an emergency

If you require help buying groceries, other shopping or picking up medication, you should ask friends or relatives or order a delivery.

If family and friends are unable to help, you can seek help with everyday tasks from an NHS volunteer. NHS Volunteer Responders can help with things like:

  • Collecting shopping
  • Collecting medicines and prescriptions

Call 0808 196 3646 (8am to 8pm, everyday) to arrange help from a volunteer.

If you cannot arrange for basic necessities such as food and medicines to be delivered, you can leave your accommodation.

It is important to adhere to the social distancing guidance when you leave your accommodation. The guidance can be found here.

I am living with other students in my off-campus accommodation

If you are living in shared accommodation and are self-isolating or a housemate is self-isolating:

  • Stay in your room where possible.
  • Avoid spending time in the communal areas and/ or keep it to a minimum, like bathrooms and kitchen.
  • Be sure to ventilate the rooms in the property.
  • Do not use the same space at the same time i.e. do not cook at the same time
  • Consider using face coverings when accessing shared areas 

If you or a housemate start experiencing any symptoms, you will need to continue to self-isolate for a further 10 days from the day you experience the symptoms. Please read the Government guidance on self-isolation.

Will the property be safe to move into?

Landlords do not have to carry out any additional cleaning before new tenants move in. As the Coronavirus can live on surfaces for hours to days depending on what material the surface is made from, you may want to clean and disinfect the property when you move in to reduce your chances of catching or spreading the virus. You should continue to regularly clean frequently touched surfaces like door handles.

How do I pay for my food?

If you are shopping online, credit cards, debit cards and contactless payment types are widely used through the UK and the easiest way to pay. Visa and Mastercard are the most common type of cards.

If you are shopping in person, you can use cash as a last resort.

When you arrive

What is the Passenger Locator Form?

The British government requires all arrivals, regardless of nationality or the country of origin, to complete a passenger locator form before travelling to the UK, listing the address of the nominated place of self-isolation. Individuals must bring a copy of the this form with them (either printed or electronic).

How do I get to the Loughborough London campus on arrival to the UK?

Our Loughborough London campus is easily accessible with lots of transport links located nearby.  The UK government provides guidance on how to travel to the place where you are self-isolating and Loughborough University London also offer a free personalised travel itinerary service to help plan your journey.

How can I register with a doctor/GP in London if I have to self-isolate?

Each practice will have different arrangements and our Student Support team will be able to offer advice. Some local GP surgeries will allow new students to register online if you are required to self-isolate, including Liberty Bridge GP surgery. For urgent treatment, please contact NHS 111 online

When should I conduct my Police registration if I have to self-isolate?

The Metropolitan Police registration process starts online and in-person consultations can be arranged for after you have completed your period of self-isolation.

When should I collect by Biometric Residence Permit (BRP) if I have to self-isolate?

Students will not be penalised for being unable to collect their BRP within 10 days if they are required to self-isolate. We ask that you collect your BRP as soon as you can when the self-isolation period has ended.

What if I develop symptoms of Covid-19 during self-isolation?

If you become symptomatic during your isolation period, you must inform the University and contact the NHS 111 online.

What if I need to seek medical help not relating to Covid-19 during self-isolation?

We would recommend that you seek medical attention as soon as possible even if you are self-isolating. For urgent treatment, please contact NHS 111 online.

Will I have to complete a COVID 19 test during Registration week?

Yes – You will be asked to complete 2 supervised tests. One on Monday 27 or Tuesday 28 September and one on Friday 1st of October. These tests will be rapid antigen (Lateral flow) test and will be registered with the University and the NHS. If you test positive you will be asked to return to your accommodation to self-isolate and will be asked to obtain a confirmatory PCR test via NHS TEST AND TRACE (Full instructions will be given).

Will I have to test regularly throughout the term?

Yes - you will be asked to undertake a rapid antigen (Lateral flow) test twice a week using home test kits. These will be issued from the University but are NHS TEST AND TRACE kits. One kit will allow you to 3 weeks. We advise that you take a test on Sunday evening or Monday morning and again on a Wednesday evening or Thursday morning. Positive results should be reported to both the NHS and the University. Full instructions will be given when the kits are first issued. Again Positive test results should be confirmed by a PCR test that is booked via NHS TEST AND TRACE.

Where can I find more information about my arrival at Loughborough University London?

Information and advice relating to your first few weeks at our London campus can be found here.