Student Support and Services

The support available at both campuses is what makes the Loughborough student experience so special. From academic concerns to personal challenges, our dedicated team offers guidance and essential support throughout your university journey.

Supporting our students

We have a team of professional student support staff, who are available from Monday – Friday on the Student Services Desk on the fourth floor as you exit the lifts, to answer any questions you may have about your programme or your wellbeing.

Opening times

Day(s) Opening times
Monday 9:30 – 12:30 and 13:30 – 15:00
Tuesday-Friday 9:30 – 12:30 and 13:30 – 16:00

To contact Student Services, please contact (020) 38051348 or email  

More information can be found on our Learn page by searching London Student Services.

London Welfare

The Welfare Team are on hand to talk through any academic or personal issues you may be facing during your studies. In addition to supporting and helping you access any other relevant support services; our team can authorise coursework extensions and discuss mitigating circumstances claims with you. 
Your welfare is important to us, and we are committed to fostering a nurturing and inclusive environment for all students. Join us on your journey of personal growth and wellbeing, as we strive to ensure your success and happiness throughout your time at Loughborough University London. 
For more information, reach out to the team via email. Current students can book an appointment with the team here.

Mental Health Support

Our dedicated Mental Health Support Team provides support to students who face barriers affecting their ability to study as a result of their mental health. 

Health Care

We recommend you register with a local GP who will be your first port-of-call should you have any health problems. Details on nearby GP surgeries and how to register can be found here.

Loughborough Nightline

Loughborough Nightline is a confidential, non-advisory, out-of-hours student listening service that you can contact by phone or email with anything that may be on your mind. Fully trained volunteers are available to talk, with no fear of being judged. 
You can contact the Nightline service +44(0)1509 227 650. Phone lines are open from 8pm until 8am on Monday, Wednesday and Friday during term time. 
Loughborough Nightline also has an instant messaging service available between 8pm and midnight during opening hours. 


The University Chaplaincy, based on the Loughborough campus, is the focus of religious, spiritual, and faith-based activities for both our campuses. Chaplains from the major world faiths offer support and guidance, whatever your religious or spiritual beliefs. 
The team works closely with faith groups located close to campus in London to ensure you have the opportunity to reach out to the community of people who share your faith.

Disability Support

Loughborough University London works with a social model of disability. This means that we acknowledge that students are disabled by the social barriers which they face, barriers which can be removed. 
The Equality Act 2010 defines a disability as a long-term condition, which lasts, or is likely to last, over 12 months and which has a substantial and adverse effect on someone’s ability to perform day-to-day activities. The Act gives disabled students protection from discrimination and the right to request reasonable adjustments as a result of their disability. 
We are a dedicated support network, creating an inclusive and accessible environment for all students. Our experienced team is committed to providing assistance and accommodations tailored to your specific needs. Whether you have a physical, sensory, learning, or mental health disability, we are here to ensure that you have the necessary support and resources to succeed.   
Our services include: 
  • Support, advice and guidance 
  • Recommending appropriate assessment arrangements 
  • Arranging one-to-one support specific to students needs 
  • Liaise with social services departments to help arrange funding for personal care needs (eligibility criteria applied) 
For more information about support during your time at Loughborough University London, email London Welfare, or call +44(0)20 3805 1351 
To help us ensure adequate support is arranged prior to your arrival, we ask that you share some information with us about your disability and/or health circumstances in our online portal.
Disabled Students’ Allowance (DSA) 
DSA is support to cover the study-related costs you have because of a mental health problem, long-term illness or any other disability. This can be on its own or in addition to any student finance you receive.  
Click here to download the link for the latest DSA forms for your academic year. You can contact the London Welfare Team for a discussion on how to complete the form and the next steps. 
Disability Support Network (DSN) 
The DSN is a student-run association which represents disabled students at Loughborough University. 
The DSN is here to support and develop the community of students on campus who self-identify as either living with a visible or invisible disability. They also aim to educate and raise awareness of all disabilities on campus in order to make the university as accessible and inclusive as possible. 
Get in touch with the DSN here. 
The Disability Rights Commission has a student helpline for over 16s studying in England. Their advisors can be contacted on freephone 0800 328 5050, on Tuesdays 11:30 to 13:30 and Thursdays 13:30 to 15:30. Email Disability Rights UK. 

Counselling Services

We offer online counselling to all students at Loughborough University London. You can talk to experienced staff based at the Loughborough campus about any personal, social or emotional concern, whether or not it is affecting your work or studies. 

Counselling can help you find ways forward, make decisions, gain new perspectives, discover solutions and come to terms with and manage challenging life events. If you are a current student with us and you think you would benefit from online counselling, you can contact the service here. 

Hardship Support

The Hardship Support Fund is available to all postgraduate students who experience unanticipated and serious financial difficulties. We understand the stress and worry these can cause, and various sources of hardship support may be available to help you through a difficult period. For further information about the Hardship Fund, please see here. 

Mitigating Circumstances

If you have experienced serious or acute problems or events beyond your control which have adversely affected your performance in an assessment, or have prevented you from completing an assessment, you may ask for your circumstances to be considered by the Programme Board. 

The University will take account of genuinely exceptional serious and acute problems or events that affect your performance in your assessments. You should declare all problems or events that affect your performance when making a claim. 

For more information on claims which might be considered and to download the claim form for the Special Assessment Period (SAP), visit the LEARN website. Alternatively, contact the London Welfare Support team on You can also check the Mitigating Circumstances page in your student handbook here. 

Visa & Immigration Advice

As an international student, we know that there’s a lot for you to do, both before you arrive and once you are here. Our staff can help every step of the way, with advice on immigration, applying for a visa and what to expect when you arrive in the UK. 
You can reach the Student Advice and Support Service on 01509 222765 or email the team here. 

Academic Support 

English Language Support

At Loughborough University, we pride ourselves in offering a great deal of support and guidance to our students. 
There is a range of useful online support resources for students to access. Look for the red book symbol on our Learn module. Most of our support is embedded within the curriculum focusing on academic language and conventions directly relevant to the module assessment. 
Further information about the University’s Academic Language Support Service can be found here. 

Library Support

If you have any problems accessing library resources or systems, need help with doing research for your assignments or would like to help with referencing then please reach out to our library team. 
For more information about the London Library, please visit the page here. 

Career Consultancy Services

Careers Consultancy services are available throughout the year and include a number of bookable sessions with our dedicated Careers Consultant, Nadine Lewis. 

The services include quick advice, email advice, career consultations and interview coaching. 

To book a session, send us an email. For more information, please see our career guidance page. 

Loughborough Enterprise Network (LEN)

LEN is designed to help our entrepreneurially minded students take their ideas and networks to the next level. Located in the Enterprise Hub, LEN runs a number of events throughout the year, alongside mentoring, competitions and the opportunity to pitch for start-up funding. 
Find out more on the LEN website.