Student support and services

The support available at both campuses is what makes the Loughborough student experience so special. In 2016, Loughborough University topped the Times Higher Education Student Experience Survey 2016.

Supporting our students

We have a team of professional student support staff, who are available from Monday-Friday to answer any questions you may have about your programme or your wellbeing. They are also your first point of call if you need advice and guidance on your future career, or would like to speak to someone about your options.

Our services

English Language Support

At Loughborough University we pride ourselves in offering a great deal of support and guidance to our students. We recognise that for some of our students, English may not be their first language. Therefore, Dr Siv Jansson (a University Teacher in the Institute for Design Innovation) is offering a range of sessions to provide 1-2-1 support to students to improve their English Language abilities. There will be a two hour drop-in session every Wednesday between 3pm – 5pm in room 3.02. Students are also able to make an appointment to see Siv on Tuesdays between 2pm – 4pm but appointments must be booked 24 hours in advance. If you would like to book an appointment with Dr Siv Jansson, send her an email (

Career Consultancy services

The Careers Consultancy service is available throughout the year and offers a number of bookable sessions on a weekly basis with our dedicated Careers Consultant, Nadine Lewis. This includes:

  • Quick Advice - these are 15 minute long sessions and are ideal opportunities for you to discuss a simple query or receive a C.V., cover letter or job application review.
  • Email Advice - these are 15 minute appointments to receive guidance in relation to an application, recruitment process or your career. Once you book this appointment you must send an email to with the document you would like to be reviewed or your questions. You can include your name, date and time of appointment in the subject line. You must send the email to your Careers Consultant before the appointment time. Please note that this is a 15 minute appointment and therefore only one document can be reviewed per slot.
  • Career Consultations - these are 30 minute seessions that offer tailored advice on your career prospects and plans.
  • Interview coaching - these sessions are approximately 45 minutes long and are an opportunity for you to take part in a mock job interview before receiving personalised feedback on your performance.

To book a session, please visit the Student Support desk on the second floor of the campus or email our Careers Consultant, Nadine Lewis (

Health care

General Practitioners (GPs) look after the health of people in their local community and will be the first post of call for a whole range of health problems. GPs and nursing staff also provide health education, offer advice on smoking and diet, sexual health, psychological therapies, give vaccinations and carry out simple surgical operations.

You would normally see GPs or other healthcare professionals at their premises (surgery). Some operate from more than one building. If your GP cannot deal with a problem then you’ll usually be referred to a hospital for tests, treatment, or to see a consultant with specialist knowledge. Visit the NHS website for further information.

Finding a GP

To find a GP near to the campus, you can use the NHS Choices Service. The website shows all GPs in the area, alongside their addresses and phone numbers.

Urgent Healthcare Centres

NameAddressDistance from campus
Oliver Road Medical Centre 75 Oliver Road
E10 5LG
0.9 miles
Homerton University Hospital Homerton Row
Greater London
E9 6SR
1 mile
DMC Healthcare Clinic 10 Vicarage Lane
E15 4ES
1.5 miles

Mental health support

Approximately 1 in 4 people will consult their GP about a mental health-related difficulty every year. It can be difficult to talk to people when you're having difficulties with your mental health. Doc Ready helps you get ready for the first time you visit a doctor to discuss your mental health.

Mental health and well-being is concerned with how we think, feel and act and is integral to our overall health. If you feel concerned about your mental well-being it is important that you seek medical advice. You need to register with a General Practitioner (GP) as soon as possible.

Alongside medical support, we can evaluate the practical impact that mental health difficulties may be having on your studies. We can talk through the support needs you feel you may have, and address these directly or through referral to other specialists.

Postgraduate home students (residency for at least 3 years) who are self-funded or funded through the Loughborough Scholarship programme may be eligible to apply for Disabled Students' Allowance (DSA). Please visit the LEARN website for further information.

For an initial telephone appointment, contact the team by completing an appointment request form. For students who require ongoing support, we may be able to organise access to a Mental Health Advisor.

To contact the Mental Health Support Service, telephone 01509 222770 or email

Loughborough Nightline (student listening service)

Loughborough Nightline is a confidential, non-advisory, out of hours student listening service that students can contact by phone or email, with anything that may be on your mind. It is run by the students, for the students of Loughborough University. Fully trained volunteers are available to talk to with no fear of being judged. The phone line is open from 8pm until 8am on certain days of the week during University term time.

To contact Nightline, call 01509 227 650 or email

Faith and Spirituality

The Centre for Faith and Spirituality, based in Loughborough, organises religious, spiritual and faith-based activities for both of the University’s campuses. Chaplains from the major world faiths offer support and guidance to all the University’s students, whatever their religious or spiritual beliefs.

We also work with faith groups situated close to Loughborough University London to ensure our students feel part of the community networks of people who share their faith.

Disabled students and students with specific learning differences

Loughborough University London works with a social model of disability. This means that we acknowledge that students are disabled by the social barriers which they face, barriers which can be removed.

The Equality Act 2010 defines a disability as a long-term condition, which lasts, or is likely to last, over 12 months and which has a substantial and adverse effect on someone’s ability to perform day-to-day activities. The Act gives disabled students protection from discrimination and the right to request reasonable adjustments as a result of their disability.

The Disability Office works to support students with difficulties which have a disabling impact on their studies. This might include, but is not limited to, Asperger’s Syndrome, visual or hearing impairments, medical conditions (including for example, epilepsy, diabetes, cancer and HIV), specific learning differences (i.e. dyslexia, dyspraxia, dyscalculia), AD(H)D and physical disabilities. (See above for mental health support).

  • The Disability Office facilitates support, advice and guidance for disabled students, including students with medical conditions
  • Recommending appropriate assessment arrangements, for example extra time in exams
  • Arranging one-to-one support specific to students' needs
  • Assisting students in applying for the Disabled Students Allowance.
  • If you are a UK home student we can liaise with Social Services department to help arrange funding for personal care needs

If you require a screening for dyslexia or a similar specific learning difference, we can arrange this via Skype in the first semester of the year in which you are studying. If you require an assessment of specific support, equipment or software needs as part of your Disabled Students' Allowance (DSA), we can provide you with details of local Assessment Centres.

For more information about support during your time at Loughborough University London and to speak to an adviser, contact the Disability office by telephone on 01509 222770 or email

The Disability Rights Commission has a student helpline for over 16s studying in England. Their advisors can be contacted on freephone 0800 328 5050, on Tuesdays 11.30 to 1.30 and Thursdays 1.30 to 3.30. Email Disability Rights UK.

Counselling service

We offer online counselling to all students and staff at Loughborough University London. We are a well-established and experienced team of counsellors based at the Loughborough campus. You can talk to us about any personal, social or emotional concern, whether or not it is affecting your work or studies.

Online Counselling can be used for all kinds of different reasons and you don’t need to be in a crisis to use the service. It can help you to find ways forward, make decisions, gain new perspectives, discover solutions and come to terms with and manage challenging life events. If you think you would benefit from online counselling, you can contact the service via the website. A regular weekly message is exchanged between counsellor and client on a specially designed secure encrypted system.

The University's Counselling Service is not a crisis service and you are unlikely to get an immediate response. You may have to wait a while for ongoing counselling at busy times of the year. If you are in crisis and need immediate support, please contact SamaritansBefrienders International, the GP you are registered with or your local Accident & Emergency (A&E) department.

Loughborough University London also has an agreement with the University of Westminster Student Counselling Service to provide confidential counselling for Loughborough University London students. When contacting the University of Westminster Counselling Service, you will be asked to fill out a short form. This can be done via email and on receipt of this, an appointment will be arranged for you. Counselling is confidential and personal names and reasons for seeking counselling are not disclosed.

University of Westminster Student Counselling Service

  • Phone: 020 7911 5000 (extension 66899)
  • Opening times: 9.30am - 4.30pm
  • Address: The Luxborough Suite, Marylebone Site, University of Westminster, 35 Marylebone Road, London NW15LS (Nearest tube - Baker Street)
  • Travel information: You can use the number 30 bus to/from Hackney Wick to the Counselling Service. Alight at Madam Tussauds,which is 2 minutes' walk to the building.

Welfare advisors

Your welfare advisors will be happy to talk through any personal/pastoral issue you may be having. In addition to supporting you with any issue you may be having and helping you to access any other relevant support services, Welfare Advisors are also able to authorise Coursework Extensions and discuss Impaired Performance claims with you. If ever you are in doubt of where and how to access specific support, your Welfare Advisor should be your first point of call.

There are dedicated Welfare Advisors for each Institute and The Academy:

Rachael Brivio Media and Creative Industries and Design Innovation +44 (0)20 3805 1304
Stacey Balsdon Enterprise Development and Sport Business +44 (0)20 3805 1303
Fatmah Lallmahamood Digital Technologies and Diplomacy and International Governance +44 (0)20 3805 1302

Hardship support

The Hardship Support Fund is available to all postgraduate students who experience unanticipated and serious financial difficulties. We understand the stress and worry these can cause, and various sources of hardship support may be available to help you through a difficult period.

For further information about the Hardship Fund, please see here

Mitigating circumstances

If you have experienced serious or acute problems or events beyond your control which have adversely affected your performance in an assessment, or have prevented you from completing an assessment, you may ask for your circumstances to be taken into account by the Programme Board.

The University will take account of genuinely exceptional serious and acute problems or events that affect your performance in your assessments. You should declare all problems or events that affect your performance when making a claim.

For more information on claims which might be considered and to download the claim form for the Special Assessment Period (SAP), visit the LEARN website. Alternatively, speak to the Welfare Advisor for your institute or the Academy. For advice on how to complete a claims form, and for information on the evidence required, please seek advice from Student Voice.

Visa and immigration advice

As an international student, we know that there’s a lot for you to do, both before you arrive and once you are here. Our staff can help every step of the way, with advice on immigration, applying for a visa and what to expect when you arrive in the UK.

Telephone the Student Advice and Support Service on 01509 222058 or email

Student Support Drop-ins

The Student Support Managers will be offering drop in sessions for any students who wish to discuss welfare issues/concerns, course-related issues – such as concerns around re-sits, students marks, authorised absences and any general queries the students may have.
An on duty Student Support Manager is available on Tuesdays and Thursdays during term time, between 11am and 1pm (room LDN3.05). Anyone concerned about a student can direct them to this drop in service. To arrange an appointment outside of these times, please contact the Welfare Advisor for your institute or The Academy.

Welfare Advisors

Rachael Brivio Media and Creative Industries and Design Innovation +44 (0)20 3805 1304
Stacey Balsdon Enterprise Development and Sport Business +44 (0)20 3805 1303
Fatmah Lallmahamood Digital Technologies and Diplomacy and International Governance +44 (0)20 3805 1302